Create Loyal, Happy Customers Each Visit
Your offering is only as good as how your customers feel. Even businesses with the best products and services can fall short when it comes to creating a great buying experience, resulting in unimpressed customers and unimpressive revenue.
Our Solution: Keep It About Their Experience With You
We live and breathe customer happiness. KIT Strategies was founded by an entrepreneur, for entrepreneurs on the idea of Keeping It Together. We understand you do it all: you are the visionary, the back office, the customer representative, and everything in between. Here's where we come in:
Delight Your Customers
We want to help you shine consistently in front of your audience, so we take the time to create something special for your business. We'll work together to:
Identify your best customer outreach channels
Create a plan that helps you communicate confidently with your customers
Grow your audience by adding value before, during, and after the sell
Work Smarter, Not Harder
A great customer experience starts from within. We do less talking and more listening to understand where you can work better for the sanity of your business and customers. We'll work to:
Establish business tools that complement your business and resources
Design proactive management strategies that keep you ahead of the game
Create business goals and success metrics
Through a series of collaboration sessions, we'll guide you from an idea all the way to its seamless implementation and execution.
Think of us as your strategic accountability
Through a series of collaboration and working sessions, we'll work alongside you to move an idea all the way to its seamless implementation and execution.
Think of us as your extended customer
Here's How We Do It
Our Community 🧡's Us
Warren Zentz, Director Customer Experience and Operations
I count myself lucky to have had the opportunity to work alongside Alawna on the Customer Experience team at Upside Business Travel. Alawna is smart, hardworking, dependable and was the heartbeat of our team. Being at an early age start-up comes with its challenges, but no challenge was too big for Alawna to tackle. She is creative in her approach to solving problems and was always able to identify gaps and streamline operational processes to ensure that our customers had the best experience possible. If given the opportunity, I would work alongside Alawna again in a heartbeat. Incredible work, coupled with a never ending positive attitude and a willingness to always be a team player - Alawna is the full package!